New Customer Service System at TDSA!

We have just implemented a new Customer Service Platform which will allow us to better assist and respond to Customer questions, queries and communications.

The new system will allow us to receive all Customer communications from various channels into a unified channel. Each enquiry will then be converted into a ticket which will be assigned to a specific person within the relevant department. Each ticket can be tracked by both TDSA and the relevant Customer at all times. Every ticket has strict Service Level Agreement/feedback timelime criteria that need to be met in order to ensure that all Customer queries are responded to timeously and that nothing is missed due to high volumes of enquiries. When a ticket is created, the Customer will receive an email confirming the ticket # as well as how to track it. All future correspondence regarding that particular issue will be tracked using that ticket #. We will be implementing this for all Online Orders in the near future as well.

In addition to this, we have implemented a Customer Help Interface on the TDSA website. The interface can be found on the bottom right of the TDSA website. This interface will allow Customers to both browse short and concise Help Articles aimed at answering common questions that we get asked on a regular basis and if Customers cannot find the answers that they are looking for there, they are able to submit queries directly to the relevant department which in turn will be turned into a ticket and be dealt with accordingly. (Again subject to strict Service Level Agreement/feedback timeline criteria.)

The Customer Help Interface can be accessed by clicking on the Orange “Need Help?” icon in the bottom right of the TDSA website at any time. Alternatively, the TDSA Customer Help Portal can be accessed by browsing to support.tdsa.co.za at any time.

Please note that all of the TDSA Customer Help Articles can be viewed through the Customer Help Interface on the TDSA website or on the TDSA Customer Help Portal at support.tdsa.co.za.

Please feel free to make use of either of the above features at any time and please send us your thoughts, comments and suggestions on how it works and how we can improve it to feedback@tdsa.co.za.

At your service,
The TDSA Team

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Visit & Contact Us:

Need Help? Got a Question?
Please visit the TDSA Customer Self-Help Portal: support.tdsa.co.za

TDSA Boksburg Tel: 011 823 2401  Email: sales@tdsa.co.za
TDSA Centurion Tel: 012 663 1185  Email: ptasales@tdsa.co.za
TDSA Maputo Tel: +25 884 428 0795   Email: moz@tdsa.co.za
Online Order Related: online@tdsa.co.za
General Questions & Queries: help@tdsa.co.za
Compliments, Complaints & General Feedback: feedback@tdsa.co.za
Website: www.tdsa.co.za
Visit us In Store or Order Online – Nationwide Delivery or Collect at Your nearest TDSA Branch!

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