Returns and Refunds
Returns, Refunds and Warranty Policy
Last Updated: November 2025
Company Information:
Tactical Distributors SA (Pty) Ltd (TDSA)
Registration No: 2016/348038/07
VAT No: 4790277778
Registered Address: Unit 6, The Terminal Life & Style Centre,
Corner Trichardt & Dr Vosloo Roads, Bartlett, 1459, South Africa
Email: info@tdsa.co.za | Tel: +27 11 823 2401
1. Introduction
At Tactical Distributors SA (Pty) Ltd (“TDSA”), we aim to ensure that every customer is completely satisfied with their purchase.
Our Returns, Refunds, and Warranty Policy has been designed to comply with the Consumer Protection Act (CPA) and maintain transparency and fairness, while protecting both our customers and our business.
This policy outlines the conditions under which products may be returned, refunded, or repaired, and how warranty claims are handled.
2. Return Eligibility
TDSA will only accept returns for goods that:
• Are defective, damaged, or not as described; or
• Were delivered in error by TDSA; or
• Are returned in their original, unopened, unused, and resaleable condition within seven (7) calendar days of purchase, subject to management approval and a 10% handling fee.
Goods that are used, damaged through misuse or neglect, not in their original packaging, or not in a resaleable condition will not be accepted for return unless the product is proven defective under warranty.
3. Non-Returnable Items
The following items are not eligible for return or refund:
• Custom-made, branded, or personalised products.
• Back or Special-Ordered items (including Brownells and Rothco products).
• Used or pre-worn items, which are sold voetstoots (as is).
• Budget “Chinese-made” products sold as entry-level items.
• Items damaged due to misuse, neglect, or improper use.
4. Return Merchandise Authorisation (RMA)
All returns must be authorised before being sent back to TDSA.
Customers must request a Return Merchandise Authorisation (RMA) number within seven (7) days of purchase by emailing help@tdsa.co.za with the following details:
• Full name and contact details
• Order or invoice number
• Product name and description of the issue
• Clear photos (if applicable)
No goods will be accepted without a valid RMA number. Customers returning goods by courier must ensure that all items are properly packaged to prevent damage in transit.
5. Assessment and Outcomes
Once received, returned goods will be inspected by TDSA. Based on the findings, one of the following remedies will apply:
• Repair: The item will be repaired at no cost where possible.
• Replacement: If repair is not feasible, the item will be replaced with the same or equivalent model.
• Store Credit: If repair or replacement are not possible and TDSA cannot offer a reasonable alternative, the customer may elect to receive store credit for the value of the item. No handling fee will apply to store credit issued for defective goods.
• Refund: If any repair or replacement are not possible and the customer does not wish to accept store credit, a refund may be requested. If requested and approved, a 20% handling fee will apply.
If no defect is found, or the issue results from misuse, fair wear and tear, or damage caused by the customer, TDSA will notify the customer. The product may then be returned at the customer’s cost.
6. Refund Process
Approved refunds will be processed within fourteen (14) business days from the date of approval. Refunds exceeding R20,000 may take longer.
For online orders, refunds will be processed to the original method of payment where possible.
For other transactions, refunds will be made via EFT to the bank account provided by the customer.
TDSA cannot be held liable for delays or errors arising from incorrect banking details supplied by the customer.
Customers are responsible for recovering funds paid into incorrectly supplied accounts.
7. Customer Responsibilities
Customers are responsible for:
• Providing accurate order, contact, and banking details.
• Ensuring products are properly packaged for return shipping.
• Bearing courier costs for non-defective returns unless otherwise agreed in writing.
8. Warranty Coverage
All products supplied by TDSA are covered against manufacturer’s defects in accordance with the relevant manufacturer’s warranty.
Warranties do not cover:
• Normal wear and tear
• Misuse, neglect, or unauthorised modification
• Damage due to improper use or negligence
Warranty claims must be submitted within the product’s warranty period and accompanied by proof of purchase.
9. Special Product Categories
• Brownells Products: Ordered on special request only. Customers must verify compatibility before purchase. No returns or refunds for incorrect orders.
• Rothco Products: Ordered on special request only. Customers must confirm size, colour, and style before purchase. No returns or refunds for incorrect selection.
• Budget “Chinese-Made” Products: These are sold as affordable, entry-level items without warranty. Quality and performance may vary. Purchase is at the customer’s own risk.
10. Limitation of Liability
TDSA accepts no responsibility for indirect or consequential damages arising from product use, misuse, or delays in returns processing.
The maximum liability of TDSA under any return, refund, or warranty claim is limited to the total value of the goods in question.
Warranty assessment and processing times may vary depending on supplier policies or import logistics. TDSA will keep customers informed of progress but cannot be held liable for delays beyond its reasonable control.
11. Contact Information
For all RMA requests, returns, refunds, and warranty queries, please contact:
Email: help@tdsa.co.za
Tel: +27 11 823 2401