TDSA Lockdown Update: Backlogs & Delays

The Covid-19 Crisis, lockdown regulations and the resultant knock on effect has and continues to affect every person and business, both large and small, in South Africa in some way or form.

TDSA, our suppliers and logistics partners are no different and we are currently experiencing massive backlogs in our supply chain and in responding to Customer queries and processing orders received both during the lockdown period when we were not able to physically pick, pack and despatch orders as well as queries and orders that we are currently receiving since Lockdown Level 3 Regulations came into effect.

We sincerely apologise for these delays and assure you that we are doing everything within our power to work through and clear the backlogs as quickly as possible. We are currently working 7 days a week and we have introduced a night shift to try and clear the backlogs. We are currently processing several hundred orders a week and we are trying to increase this capacity to over 1000.

We are hoping to catch up on all orders that can be despatched within the next week or 2. Customers with orders that include items where there are manufacturing or supply delays will be updated as and when we receive relevant information.

These are tough and trying times for everyone. The unknown and the feeling that we are not in control of our own destiny makes it even worse. Tensions and frustrations are high. We know and understand this because we feel it too.

It has also just been brought to our attention that some orders that were shipped from the week before the the initial National Lockdown (26 March 2020) and some parcels shipped thereafter that had to be held by the relevant carriers due to the lockdown regulations at the time, may not have been delivered or returned to us. Please email online@tdsa.co.za if have received confirmation from us (Along with a Tracking #.) that your order was shipped but you have not yet received it so that we can follow up with the relevant carriers. 

In addition to this, we have been experiencing ongoing telephony issues at both Boksburg and Centurion TDSA Branches for some time. Sometimes when an external call comes in and we answer, we hear someone for a split second and then it goes dead. The Customer then thinks that we are hanging up on them. Please note that we do not hang up on our Customers!

The second issue that happens is that while in the middle of a call, the call just drops. Again, we apologise for this and we are trying to get it sorted out. Our Centurion branch is having a similar Telkom issue that has remained unresolved for some time now.

It is for the reasons above and the fact that we have an increased amount of calls coming in that we ask Customers to use the relevant contact channels outlined below so that we can provide our Customers with the best and most efficient feedback and service.

We understand and appreciate the fact that you have placed an order with TDSA in good faith and you expect your goods. You, our Customers are our lifeblood, we would not exist if it was not for You. Please bare with us during this time.

We sincerely hope that the above provides a little more insight into the ongoing challenges that we are currently facing as well as how we at TDSA are addressing them.

Finally, we would like to sincerely thank our Customers for their patience and understanding in this regard and acknowledge the efforts being made by the TDSA Team in order to get everything back on track as quickly as possible.

The Entire TDSA Team

At your service,
The TDSA Team

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Need Help? Got a Question?
Please visit the TDSA Customer Self-Help Portal: support.tdsa.co.za

TDSA Boksburg Tel: 011 823 2401  Email: sales@tdsa.co.za
TDSA Centurion Tel: 012 663 1185  Email: ptasales@tdsa.co.za
TDSA Maputo Tel: +25 884 428 0795   Email: moz@tdsa.co.za
Online Order Related: online@tdsa.co.za
General Questions & Queries: help@tdsa.co.za
Compliments, Complaints & General Feedback: feedback@tdsa.co.za
Website: www.tdsa.co.za

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