TDSA Online Order Customer Service Levels

Dear Valued TDSA Customer,

We have experienced a marked increase in Online Orders over the last few months and we thank all our Customer’s for their continued support in this regard. While this is a good thing, we have tried to manage this to the best of our ability and we have identified areas where we have failed both ourselves and You, our Customer. We have not managed to adequately communicate with and keep Customer’s updated with regards to progress of their online orders and this is unacceptable.

We have just put new staff and procedures in place to allow us to manage this department better in order to deliver the level of Customer Service and communication that we would like to deliver and that our Customer’s both expect and deserve from us.

We expect it to take 1 – 2 weeks to fully implement these changes and we thank you for Your patience and understanding in this regard.

Should you have any urgent queries regarding any order(s), please do not hesitate to contact us at online@tdsa.co.za or call us on 011 823 2401.

We value every single one of our Customers’ support and take Customer Service very seriously. We acknowledge that we have let some of You down for which we sincerely apologise and have taken steps to rectify this.

We have created a new email address where any and all feedback, positive or negative, is welcomed and encouraged in order to help us improve the TDSA Customer experience. Whether we have excelled or failed You as a Customer, we would like to hear about it. Please forward any and all feedback to feedback@tdsa.co.za.

We thank You once again for Your trust and support and assure you of our best efforts at all times.

Always at your service,
The TDSA Team

Visit us online at www.tdsa.co.za or visit one of our Stores.

The TDSA Team

TDSA JHB, East Rand (Head Office)
Tel. 011 823 2401
Email. sales@tdsa.co.za

TDSA Centurion, Pretoria
Tel. 012 663 1185
Email. ptasales@tdsa.co.za