TDSA Online Ordering Department Changes

TDSA Online Ordering Department Changes

We have finally completed our TDSA Boksburg Branch and Headoffice move and we are a few days behind on processing and despatching orders as a result. We are doing everything possible to catch up on the backlogs and return to business as usual by the end of this week.

We apologise for the inconvenience that this has caused and thank you for your understanding.

Our new premises provide us with much more space which will allow us to receive and despatch stock and orders much faster than what we were able to do previously. We look forward to providing you with faster, more efficient service moving forward.

We also wish to inform our Online Customers that Stefan is no longer with the company and will therefore no longer be part of our Online Order Team.

Your new point of contact will be Elanie who can be reached on 011 823 2401, Option 1 for Online Orders. Alternatively please feel free to email her at online@tdsa.co.za with any online order related questions or queries.

We know and acknowledge that our Online Department let both Ourselves and our Customers down in the past. We have made a number of changes and improvements that will allow us to provide our Customers with the service they deserve and we can be proud of.

We take Customer Service very seriously and whether You have had a good or bad experience with TDSA, we want to know about it. Please email us at feedback@tdsa.co.za so we can use the information to improve the TDSA Customer Experience.

We thank you for your ongoing support and look forward to being of service to you now and in future.

At your service,
The TDSA Team

Visit us online at www.tdsa.co.za or visit one of our Stores.

The TDSA Team

TDSA JHB, East Rand
Tel. 011 823 2401
Email. sales@tdsa.co.za

TDSA Centurion, Pretoria
Tel. 012 663 1185
Email. ptasales@tdsa.co.za

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Welcome to the TDSA website!

Please feel free to browse our website. We ship nationwide throughout South Africa.

At TDSA we offer a wide range of specialised products and do our best to carry stock of popular items and order others on demand.

We go to great lengths to explain this on our website and other Customer facing channels and provide the most accurate Estimated Times of Arrivals (ETA’s) for On Demand, Pre, Back and Special Order items, but due to the nature of manufacturing, import/export and various other factors in our supply chain, we cannot and do not guarantee lead times or delivery dates. While we do our utmost to prevent it, delays do unfortunately happen from time to time.

Should you attempt to order an item that is not available to ship out of our warehouse, you will be provided with an ETA and prompted to select whether you want to place the item on Backorder. Should you have a time sensitive order or requirement, we urge you to contact us and we will advise and assist you accordingly.

Should you have any questions or need assistance, please do not hesitate to reach out.

At your service,
The TDSA Team

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